terms of service
Last updated: July 31, 2024
Welcome to Huizhou Alpha Sauna & Swimming Pool Equipment Co., Ltd. (“Company,” “we,” “us,” or “our”). Our business operates under the email info@coldchiller.com and phone number +86 18129640320.
We operate the website alphasauna.com (the “Site”), as well as any other related products and services that refer to or link to these legal terms (the “Legal Terms”) (collectively, the “Services”). These Services are available for both personal and business use..
Contact Information
You can contact us by:
Email: info@coldchiller.com
Agreement to Terms
By accessing and using ColdChiller.com, you agree to be bound by these Terms of Service and any other applicable policies or agreements on the Website. These terms apply to all users of the Website, including but not limited to visitors, customers, registered users, and those submitting inquiries.
Account Registration
If you choose to register an account on our Website, you agree to provide accurate, complete, and up-to-date information. You are responsible for all activities that occur under your account. If you believe that your account has been accessed without authorization, you must immediately notify us.
Inquiries and Orders
Our Website allows you to submit inquiries for products, including cold plunge tubs, ice baths, and related equipment (referred to as “Products”).
Inquiries: You can submit inquiries via the website’s contact forms or other communication methods. We will respond to your inquiries within a reasonable timeframe.
No Online Payments: Please note that we do not process online payments directly on the Website. All transactions are handled through subsequent communication, and we will provide further instructions on payment methods after responding to your inquiry.
Returns and Refunds
Since the Website does not process direct payments or orders, our return and refund policies apply once an order is confirmed through other communication methods.
User Responsibilities
You agree to use the Website and related services only for lawful purposes. You may not engage in the following activities:
Distribute malicious software, viruses, or harmful content;
Violate any intellectual property rights, privacy rights, or other legal rights;
Violate applicable laws, regulations, or government orders.
Privacy Policy
We value your privacy and are committed to protecting your personal information. Please read our Privacy Policy to understand how we collect, use, and protect your data.
Intellectual Property
All content on this Website, including but not limited to text, images, logos, graphics, and product descriptions, is the intellectual property of alphasauna.com or its respective owners. You may not copy, reproduce, modify, or use any content from this Website without prior authorization.
Disclaimer
The information and services provided on this Website are offered “as is.” We do not guarantee that the Website or any of its content, services, or products will be error-free, uninterrupted, or meet your specific requirements. We are not liable for any loss or damage resulting from the use of this Website.
We are not responsible for any disruptions or delays caused by force majeure events (e.g., natural disasters, power outages, etc.).
Third-Party Links
The Website may contain links to third-party websites that are not under our control. We are not responsible for the content, privacy practices, or actions of third-party websites. Please review the Terms of Service and Privacy Policy of any third-party site you visit.
Modifications to Terms
We reserve the right to update or modify these Terms of Service at any time. Any changes will take effect immediately upon posting on this page. We encourage you to review this page periodically for updates.
Contact Us
If you have any complaints regarding the Services or require further information about their use, please feel free to reach out to us:
Huizhou Alpha Sauna & Swimming Pool Equipment Co., Ltd.
Email: info@coldchiller.com
Phone: +86 18129640320
Website: alphasauna.com